What Bad Service Does to Your Business
Recently, I traversed the web searching for a particular product and was told, by a pretty large retail chain’s search input, that they had that product available at one of their stores in my vicinity. And, not only did they have it in the store, they had at least five available on-site. Score!
Sounds good so far, right? Well, unfortunately everything goes downhill from here. Long story short, I went to that store’s location, and after searching high and low for the product, was told by their in-store customer service representatives (I use that term loosely) that the product was not available at their location. After informing them that their website stated that it was in stock in their store, they responded that, sometimes the site can be wrong.
Really? I was then told that I should check another store… Myself. No one offered to do it for me and no one offered to call another one of their many locations on my behalf.
